Return and Cancellation Policy

At Gadjot, customer satisfaction is important to us. Please read our return and cancellation policy before placing an order.

1. Order Cancellation

Customers may request order cancellation before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, please contact our customer support as soon as possible.

2. Returns and Exchanges

Returns or exchanges may be accepted if a product is received damaged, defective, incorrect, or significantly different from its description.

Customers must notify us within 24 hours of receiving the product and provide clear photos or videos as evidence. Approval will depend on verification and the applicable supplier policy.

Products must be unused and returned with their original packaging and accessories, where applicable.

3. Non-Returnable Items

Products damaged due to misuse, negligence, unauthorized modification, or improper handling may not be eligible for return or exchange.

4. Refunds

Refunds, where approved, will be processed according to the applicable payment and supplier policies. Processing time may vary depending on the payment method and circumstances.

For Cash on Delivery orders, any approved refund arrangement will be communicated directly to the customer.

5. Delivery Refusal and Unreachable Customers

Customers are requested to provide accurate contact details and remain available to receive their orders. Repeated order refusal or failure to receive a confirmed order may affect eligibility for future orders.

6. How to Request a Return or Cancellation

Please contact us with your order number, registered phone number, and a description of the issue. For damaged or incorrect products, include clear photos or videos.

Contact: [email protected]

Phone: 01856715475

Gadjot reserves the right to update this policy when necessary. Any changes will be published on this page.